Soft Skills to Excel as an IT Help Desk Technician

Master Technician, Darril Gibson, breaks down the essential soft skills for peak performance and upward mobility in IT help desk job roles.

Top Soft Skills for IT Careers

Help desk technicians (and all IT professionals) need a full range of hard and soft skills to excel in their career. Hard skills are specific, measurable abilities, such as configuring Windows or troubleshooting a Cisco network, while soft skills refer to a person’s capacity to effectively interact with others. As demand for IT talent continues to rise and the workforce becomes more competitive, those who compliment their knowledge and training with superior soft skills will be in the best position for long-term success.

Here are five of the most advantageous soft skills for IT help desk technicians:

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IT Salaries 2013: Top 10 Jobs Earning the Biggest Raises

The new IT Salary Guide from technical staffing leader Robert Half Technology indicates the IT professionals who will enjoy the biggest pay raises in 2013.

IT Salaries 2013

The information technology job market will experience a 5.3% uptick in starting IT salaries in 2013, dwarfing the 2.9% average raise for all American workers. A clear skills gap in high-demand positions is the driving factor in IT salary hikes; cutting-edge fields like mobile app development, wireless networking and big data analytics currently have more job openings than qualified professionals to fill them.

Android and iOS application developers will score the biggest raise from 2012 to 2013, with a 9% increase in starting salaries, followed closely by network engineers and data scientists.

Here are the 10 IT job roles getting the biggest pay hikes in 2013:

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IT Positions Getting the Biggest Raises in 2014

These IT careers will score the biggest year-over-year pay bump from 2013 to 2014.

IT Pay Raises 2014

Technical staffing firm, Robert Half Technology, just released its 2014 Salary Guide, featuring historical and projected earnings for this year’s hottest IT job roles. The average raise for all IT professionals in 2014 is 5.6%, up slightly from 5.3% last year. Information technology wage hikes will once again trump all other employment sectors, which clock in at a 3.7% average raise.

Here are the IT jobs that will get the biggest raises in 2014:

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Top 10 IT Skills In Demand for 2013

Tech executives identify the hottest IT skill sets for 2013 in a new Computerworld survey.

Hot IT Skills 2013

IT executives share their hiring plans for 2013 in Computerworld's annual IT Forecast. Over 33% of the 334 IT decision-makers surveyed plan to take on new talent in 2013 - up from 29% in last year's survey and 23% in 2010. 2013 heralds an exciting time in IT employment, as the skill sets in the greatest demand are those that focus on the development, integration and management of new technologies and innovations to grow the business.

Here are this year's most sought-after IT skill sets:

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Infographic: 2012 IT Salary Survey & Jobs Report

Earlier this week, Global Knowledge and TechRepublic published their highly anticipated 2012 IT Salary and Skills Report. Over 9,500 IT professionals completed this year's salary survey and questionnaire. Explore this infographic for the 2012 salary report's key findings, including wage comparisons by IT certification, job function, education, industry and geographic region.

2012 IT Salaries Infographic

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5 Weeks of Free Education with the Kaplan Commitment Program

Kaplan University believes you have the right to make an informed decision about your education. To back up this belief, Kaplan introduced The Kaplan Commitment. The Kaplan Commitment program lets prospective online or campus students attend the first 5 weeks of a degree program at no cost while they decide whether or not to stay and pursue their studies. After five weeks, students can either continue in class, or withdraw without any financial obligation beyond the $45 application fee.

kaplan commitment program free trial computer degrees

Read on for Kaplan Commitment rules, degree programs and more:

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Top 5 Fastest Growing IT Jobs in 2012 and Beyond

UPDATE: A new post has been published based on the latest job growth projections from the U.S. BLS' Handbook 2012-2013 Edition. VIEW THE LATEST IT CAREER GROWTH PROJECTIONS

In a tough job market, it pays to be strategic, and to look for positions in industries with the best opportunities for career growth and upward mobility. ITCareerFinder examined tech job growth rates from the leading unbiased employment sources, including the U.S. Bureau of Labor Statistics, to identify the fastest growing IT careers for 2012 and beyond.

Fastest Growing IT Jobs 2012

Here are the top five fastest growing IT career paths:

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Top IT Skills In Demand for 2012

A new survey from Computerworld indicates the most in-demand IT skills for 2012.

IT skills in demand 2012

Computerworld polled 353 IT executives about their technology and hiring plans for 2012 in its annual IT forecast survey. The results provide valuable insight into which IT skills and expertise are likely to be the most sought-after in 2012. Companies will make significant investments in their IT workforces to bolster business in the year ahead; nearly 29% of respondents plan to take on new IT staffers through Summer 2012 – a whopping 45% increase in IT hiring expectations over last year's poll. The survey also reveals that companies will seek to gain a competitive advantage through technological innovation, not just “keeping the lights on,” as they plan next year’s IT hiring.

Here are the top IT skills in demand for 2012:

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