Technical Support Courses & Degrees

tech support programs onlineAs technology continues to shape the way we live, work and play, workforce demand for the technical support specialists who keep our computer systems up and running will continue to flourish.

Completing a tech support training program is the best way to learn and validate the skills you need to succeed in this role. Computer schools offer technical support programs that feature training and certification prep in marketable subjects like IT help desk management, Windows, Linux & Mac administration, PC repair, mobile device support, networking and cloud computing.

This page will explore the most important factors when choosing a tech support training program, including:

  • subjects you should look for in a technical support course or degree program
  • comparison of tech support degree levels with cost, duration and requirements
  • careers and salaries you can achieve with each type of tech support training program

Compare tech support programs

Desirable Tech Support Subjects

Here are the most important hard skills, soft skills and certifications that employers want - and which you should look for - in a technical support training program.

Hard Skills

Hard skills are the actual tools, techniques and platforms you will use on a regular basis as a technical support specialist. Seek out these hard skills in a tech support degree program:

  • Computer hardware installation, maintenance and repair
  • Mobile device setup, security and administration
  • Troubleshooting software, hardware & network errors
  • Customer service and technical support - remote and on-site
  • Operating system management - especially Windows, Linux & Mac
  • Install and configure network and telecommunications systems
  • Foundational security tasks, such as backups and restorations

Soft Skills

Soft skills are character traits and communication prowess that will benefit you in the job role. Some are innate but most can be learned. Marketable soft skills to seek out in a technical support program include:

  • Active Listening
  • Effective Communication
  • Creative Problem Solving
  • Conflict Resolution
  • Time Management
  • Patience!

Certifications

Some tech support programs include training and exam prep for sought-after IT certifications. Here are some valuable certifications to look for in a tech support program:

Top-Rated Tech Support Programs

These online programs best reflect the skills and credentials that technical support specialists need to succeed.

Admissions advisors can provide more info about tech support programs and curriculum, admissions & start dates, job placement, tuition costs and personalized financial aid options.
Got targeted learning goals? Many accredited schools offer individual courses from accredited degrees.

Associate of Arts in Information Technology

Students in this online IT associate degree will gain the skills and credentials to pursue entry-level roles in technical support, computer networking, cyber security, and information systems management.

Program Highlights:

  • Prepare for IT Certifications from Leading Vendors such as CompTIA, Microsoft, EC-Council, and Cisco
  • Network and Systems Administration Training
  • Database and Information Systems Management
  • Introduction to Computer Programming & Web Design
  • Soft Skills inc. Professional Communication & Effective Speaking
 

BS - Network Technology: Microsoft (ABET-accredited)

Students in this online degree program will learn how to design and build custom computer networks using Microsoft's latest and greatest business solutions, while earning a variety of marketable IT certifications.

Program Highlights:

  • Includes Certification Preparation for:
    • CompTIA A+, Network+, Security+, Linux+ and Project+
    • Microsoft MCSA and MCSE
  • Develop and Manage Microsoft Business Networks
  • Network Administration and Security Training
  • Business Collaboration and Strategic Planning
  • Study Trending IT Topics like Cloud Computing, Mobility & Virtualization
 

Technical Support Program Levels

Technical support training comes in a variety of levels, including certificate, associate and bachelor's programs. Because IT support specialist is an entry-level career, there are no master's degrees or higher that focus on this role. The tech support program you pursue will depend on numerous factors, including your employment goals, current level of education, and the time and money you wish to allocate on training.

Here are the most popular types of technical support programs along with the cost, duration, entry requirements, and jobs you can get with each:

Technical Support Certificate

Certificate programs in technical support typically take from 6 to 12 months to complete with a full course load.

Unlike college degrees, most technical support certificate programs do not have any specific admission requirements.

The average net price (after financial aid) for a tech support certificate is $10,393, according to the National Center for Education Statistics (NCES). However, there are many online tech support certificates you can get for half this price or less.

Jobs you can pursue with a certificate in technical support include end-user support specialist and help desk technician.

Associate Degree in Technical Support

Associate degrees in technical support and related fields typically take 2 years to complete as a full-time student.

Common requirements for admission into a tech support associate program are a high school diploma or passing grade on the GED.

The average net price for a technical support associate degree is $11,133, according to the NCES.

Jobs you can pursue upon earning an associate degree in technical support include IT support specialist, junior systems analyst, and help desk technician.

Bachelor's Degree in Technical Support

Technical support bachelor's programs typically take four years to complete as a full-time student. Also, most bachelor's degrees in this space will cover additional skills beyond technical support, such as network administration, cybersecurity, and data management.

Common admission requirements for a bachelor's degree in technical support are a high school diploma or GED. Some tech support bachelor's require a certain score on your high school transcripts or SATs - these vary by institution.

The average net price - after financial aid - for a technical support bachelor's degree is $15,281, according to the NCES.

Jobs you can pursue with a bachelor’s in tech support and related subjects include computer support specialist, systems administrator, and network manager.

Tech Support Courses, Certificates & Degrees

These campus and online programs feature coursework, certificates and skills training that aligns with the technical support specialist career path.

Admissions advisors can provide more information about tech support programs and curriculum, admissions & start dates, tuition fees and personalized financial aid options.

Bachelor of Science in Cybersecurity

  • Includes Certification Preparation for:
    • CompTIA A+, Network+ & Security+
    • TestOut Network Pro, Security Pro & Pro PC
  • Gain the Skills and Credentials to Pursue Jobs in Cyber Security and Network Management
  • Information Security Tools and Techniques
  • Design, Build & Manage Secure IT Networks
  • Cyber Security Policy and Risk Management
  • IT Service and Process Management
 

Associate of Arts in IT: Network Administration

  • Includes Certification Preparation for:
    • Cisco Certified Network Associate (CCNA)
  • Prepare for Entry-Level Roles in Network Administration and Technical Support
  • Manage Microsoft PCs and Servers in Cloud (Azure) and Virtual (Hyper-V) Environments
  • Cisco Network Design and Administration
  • Network Security and Digital Forensics
  • Intro to Web Development & Programming
 

Bachelor of Science in Network Technology: Cisco

  • Includes Certification Preparation for:
    • CompTIA A+, Network+, Security+, Project+ & Linux+
    • Cisco CCNA Routing and Switching
  • Design & Manage Cisco Wired / Wireless Networks
  • Network Security Threats & Countermeasures
  • Install and Support Telecommunications Systems
  • IT Project and Process Management Training
  • Explore Hot IT Topics inc. RFID Architectures, Enterprise Mobility & Cloud Computing
 

Master's in Technology Management

  • Prepare for Leadership Roles in Business and Information Technology
  • Business Intelligence and Data Analytics
  • Cyber Security Threats & Countermeasures
  • Cloud Computing and Virtual Data Centers
  • Globalization and the Modern IT Workforce
  • Computer Systems Analysis Tools & Techniques
  • Wield Emerging Technologies and IT Personnel to Achieve Business Goals
  • No GRE or GMAT Required for Admission
 
Search IT courses and degree programs by job role, technology platform & major.

Jobs You Can Get with a Tech Support Degree

Completing a certificate or degree program in technical support and related fields can unlock a range of career opportunities. Here are some popular roles for graduates of tech support training programs, along with the typical education level and salary for each job.

Job Title Typical Education Level Average Salary
PC Repair Technician Certificate or Associate $43,000
Help Desk Technician Certificate or Associate $50,000
Desktop Support Analyst Associate or Bachelor's $63,000
Mobile Device Support Analyst Bachelor's Degree $72,000
Technical Support Manager Master's Degree $138,000

Technical support salary data courtesy of Robert Half Technology.

IT Support Specialist Resources

Online Tech Schools

SNHU logo

SNHU provides affordable, online degree programs that are recognized by employers, certifying bodies, and higher learning institutions nationwide.

Featured Programs:

Browse Programs

SNHU logo

Take your IT career to the next level with online certificates and degrees from Purdue University Global, an accredited, public, non-profit leader in higher education.

Featured Programs:

Browse Programs