Technical Support Specialist Salary Range

Is your technical support specialist salary on point for your location, experience, certifications and skill set? Here's a dynamic look at tech support and help desk wages, including salary comparisons derived from the leading salary surveys and employment data sources. Use our custom job search and school finder tools to maximize your technical support specialist salary. Explore the IT help desk career path for a deep dive into this essential technology role.

Technical Support Training

Historic Technical Support Salaries

Average salary ranges for technical support specialists, help desk technicians and related occupations for the past three years:

Job Title 2018 Salary 2019 Salary 2020 Salary 2-Year Change
Computer Repair Technician $32,000 - $54,000 $32,500 - $55,250 $33,500 - $55,500 + 3.5%
Help Desk / Tech Support $38,000 - $63,750 $38,250 - $64,500 $41,500 - $65,250 + 4.9%
Desktop Support Analyst $50,500 - $85,000 $51,000 - $86,500 $49,750 - $86,500 + 0.6%
Systems Administrator $67,250 - $113,500 $68,000 - $115,750 $69,250 - $117,250 + 3.2%
pdf icon Sources: Robert Half Technology 2018, 2019 and 2020 Salary Guides

Skills To Boost Your Tech Support Salary

Master these expertise to increase your earnings in technical support and IT help desk positions:

  • CompTIA certifications inc. A+, Network+ & Security+
  • Windows desktop and server administration
  • Cisco network management skills and certs
  • Cyber security skills and credentials
  • Cloud computing and virtualization
  • Superior customer service skills
  • Soft skills inc. critical thinking, problem solving, and communication

Technical Support Specialist Salaries by State

U.S. State / Location

Average Annual Wage

Average Hourly Wage

Alabama
$49,120
$23.61
Alaska
$57,270
$27.54
Arizona
$52,090
$25.04
Arkansas
$42,180
$20.28
California
$66,350
$31.90
Colorado
$60,440
$29.06
Connecticut
$59,990
$28.84
Delaware
$58,780
$28.86
District of Columbia
$71,020
$34.14
Florida
$49,260
$23.68
Georgia
$53,090
$25.52
Hawaii
$47,990
$23.07
Idaho
$48,990
$23.55
Illinois
$53,020
$25.49
Indiana
$46,990
$22.59
Iowa
$49,100
$23.61
Kansas
$45,360
$21.81
Kentucky
$48,700
$23.42
Louisiana
$47,570
$22.87
Maine
$51,930
$24.96
Maryland
$54,880
$26.38
Massachusetts
$63,860
$30.70
Michigan
$50,640
$24.35
Minnesota
$55,560
$26.71
Mississippi
$46,670
$22.44
Missouri
$47,600
$22.89
Montana
$46,060
$22.14
Nebraska
$49,660
$23.87
Nevada
$51,330
$24.68
New Hampshire
$52,360
$25.17
New Jersey
$65,260
$31.38
New Mexico
$43,190
$20.77
New York
$60,160
$28.92
North Carolina
$52,510
$25.24
North Dakota
$53,020
$25.49
Ohio
$50,180
$24.13
Oklahoma
$46,710
$22.46
Oregon
$53,380
$25.66
Pennsylvania
$52,370
$25.18
Puerto Rico
$31,340
$15.07
Rhode Island
$56,660
$27.24
South Carolina
$47,040
$22.61
South Dakota
$38,860
$18.68
Tennessee
$49,340
$23.72
Texas
$52,250
$25.12
Utah
$50,000
$24.04
Vermont
$51,170
$24.60
Virginia
$58,290
$28.02
Washington
$62,180
$29.89
West Virginia
$44,290
$21.30
Wisconsin
$51,810
$24.91
Wyoming
$51,020
$24.53
web icon Source: Bureau of Labor Statistics, U.S. Dept. of Labor

Top 5 Highest Paying Metro Areas for Tech Support Professionals

  1. San Jose-Sunnyvale-Santa Clara, CA: $82,940
  2. San Francisco-Oakland-Hayward, CA: $73,600
  3. Seattle-Tacoma-Bellevue, WA: $65,240
  4. Boston-Cambridge-Nashua, MA-NH: $64,960
  5. New York-Newark-Jersey City, NY-NJ-PA: $64,640
web icon Source: Bureau of Labor Statistics, U.S. Department of Labor

Technical Support Specialist Salaries by Role & Experience

  • Help Desk Technician Tier 1: $35,000
  • PC Repair Technician: $37,000
  • Help Desk Technician Tier 2: $43,000
  • Help Desk Technician Tier 3: $52,000
  • End-User Support Specialist: $53,000
  • Desktop Support Specialist: $54,000
  • Technical Support Specialist: $59,000
  • Application Support Specialist: $63,000
  • Lead Help Desk Technician: $67,000
  • Windows Systems Administrator: $71,000
  • Technical Support Manager: $76,000
  • Senior Systems Administrator: $83,000
  • Senior Linux Administrator: $89,000
  • Senior Windows Administrator: $89,000
web icon Source: Indeed.com

Tech Support Wages vs. Popular IT Job Roles

  • Technology Manager: $142,063
  • Systems Architect: $129,952
  • Product Manager: $114,174
  • DevOps Engineer: $111,683
  • Software Engineer: $110,989
  • Hardware Engineer: $110,972
  • IT Project Manager: $110,925
  • Cyber Security Engineer: $110,716
  • Applications Developer: $105,202
  • Security Analyst: $103,597
  • Database Administrator: $103,473
  • Data Scientist: $95,404
  • Business Analyst: $94,926
  • Computer Programmer: $91,404
  • Network Engineer: $88,280
  • Web Developer: $82,765
  • Systems Administrator: $82,624
  • Technical Support: $60,600
  • Help Desk Technician: $45,709
  • PC Service & Repair: $41,310
pdf icon Source: 2019 Tech Salary Report by Dice.com

Technical Support Training

New IT pros often begin their careers in technical support because of its low barrier to entry and the exposure to a wide range of IT domains, e.g., networking, data management, and cyber security. Get started on your IT career path with technical support specialist training and degree programs like these.

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