Top Tech Skills in the Remote Work Era

ITCareerFinder interviews technology, business, staffing and education leaders to identify the most desirable skills in the post-Corona IT workforce.

Desirable Remote Tech Skills

The global pandemic has thrown organizations large and small into turmoil as offices shuttered overnight, and employees began a trial-by-fire adjustment to home office environments.

This has had a profound impact on the IT needs of businesses, and offers those in the tech job market a series of opportunities in the areas of IT service management (ITSM), unified communications, security, and a host of areas where businesses will need to ramp up their acumen—quickly and permanently.

“The most shocking thing about the pandemic was not that people were starting to work from home, it was how quickly it happened,” explains Shirin Mangold, senior director of IT at software and information solutions specialist Deltek.

She notes the company immediately lost their ability to go in and pick up IT equipment, and had to support employees who had never worked outside the office. This requiring providing an avalanche of information her team needed to communicate to people working remotely, without the ability to rely on traditional in-office communications.

“We had an increased reliance on online collaboration tools and that became extremely important for communicating information to people,” she says. “As people went home, they asked for support on consumer products, home printers, WiFi and cable providers, and it challenged our ability to troubleshoot, so we really had to share knowledge more creatively.”

She sees business needs for IT Service Management and Unified Communications ramping up dramatically as IT departments struggle with a deluge of tickets, a view shared by Matt Hackney, regional vice president for the New York region at the staffing firm, Robert Half Technology.

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DevOps: Hot Skills, Tools, & Certifications

A breakdown of the myriad skills, platforms, and credentials that will help you succeed in the red-hot field of DevOps engineering.

DevOps Skills and Tools

What is DevOps, and why is it smoking hot right now?

DevOps is a combination of the words Development and Operations. An approach to software development with roots in Agile, DevOps breaks down the walls that separate the software development side of IT from the operations side. DevOps has many goals including improved communications between software development and IT operations staff, and the better, faster creation of applications that are immediately fit for production use.

DevOps is hot due to its proven competitive business advantages. “High-performing organizations [in this context, organizations that use DevOps] decisively outperform their lower-performing peers. They deploy [software] 200 times more frequently, with 2,555 times faster lead times, recover 24 times faster, and have three times lower change failure rates.” – The Puppet 2016 State of DevOps Report.

To prepare for a career in DevOps, learn what skills are in greatest demand, the tools and technologies you should master, and the certifications that can show employers you measure up.

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