Soft Skills to Excel as an IT Help Desk Technician

Master Technician, Darril Gibson, breaks down the essential soft skills for peak performance and upward mobility in IT help desk job roles.

Top Soft Skills for IT Careers

Help desk technicians (and all IT professionals) need a full range of hard and soft skills to excel in their career. Hard skills are specific, measurable abilities, such as configuring Windows or troubleshooting a Cisco network, while soft skills refer to a person’s capacity to effectively interact with others. As demand for IT talent continues to rise and the workforce becomes more competitive, those who compliment their knowledge and training with superior soft skills will be in the best position for long-term success.

Here are five of the most advantageous soft skills for IT help desk technicians:

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IT Jobs 2013: Top 10 Programming Languages In-Demand

Aggregate posts from the leading job boards indicate the best programming languages to land a job in 2013.

Programming Skills in Demand

With IT budgets at a five-year high, progressive organizations are developing new software systems and applications to boost performance, reduce costs and expand their reach across a fast-growing digital marketplace. The resulting increase in programming and development projects has placed computer programmers among this year's most sought-after professionals (IT or otherwise). 

CIO.com, a leading resource for IT executives, along with job board aggregator, Indeed.com, analyzed programming and development job offers across the top job boards to determine this year’s hottest programming languages. We built on this top-notch analysis to identify some of the key factors driving workforce demand for each language.

Here are the most marketable programming languages in 2013:

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Daniel Greenspan

RE:The rating is lopsided

Hi Fola. PHP came in at #11 with 18,000 job listings, which is what this ranking was based on. I agree wholeheartedly that PHP ski... Read More
Monday, 11 November 2013 20:48
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Escalating Cyber Attacks Spark IT Security Job Growth

An increase in high-profile cyber security breaches is driving new and emerging opportunities in the IT job market. This article presents a look at noteworthy attacks and the in-demand skills and cyber security job roles employers must fill to combat future threats.

Cyber Security Job Market

Despite recent advancements in cyber security infrastructure and technologies, the frequency and severity of high-profile attacks is on the rise. A January 2013 attack on the U.S. Energy Department is the latest in a string of malicious technological assaults targeting The New York Times, The Washington Post, The Wall Street Journal and social media giant, Twitter. During the last several years, governments and corporations alike have seen critical digital defenses circumvented by sport-hackers, political dissidents and technologically-inclined malcontents. These attacks and thousands of others have reinforced the demand for a competent cadre of next-generation IT security specialists.

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Highest Paying IT College Majors

New workforce studies indicate the best computer majors by salary.

Best Computer College Majors 2013

I'm always analyzing employment studies and talking with technology executives about the IT skills and certifications they’re looking for in new hires. In addition to experience and credentials, education is a key factor in landing your dream job. In this article we’re going back to school for a look at the best paying IT majors of study.

The January 2013 salary survey from the National Association of Colleges and Employers (NACE), which tracks college graduates’ job offers, and a recent Georgetown University study based on employment data from the U.S. Census Bureau, independently verified that Computer Science (CS), Computer Engineering (CE) and Computer Information Systems (CIS) graduates earn the highest starting salaries of all technology majors.

Here's a breakdown of the top 3 best paying IT majors:

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Top 10 IT Skills In Demand for 2013

Tech executives identify the hottest IT skill sets for 2013 in a new Computerworld survey.

Hot IT Skills 2013

IT executives share their hiring plans for 2013 in Computerworld's annual IT Forecast. Over 33% of the 334 IT decision-makers surveyed plan to take on new talent in 2013 - up from 29% in last year's survey and 23% in 2010. 2013 heralds an exciting time in IT employment, as the skill sets in the greatest demand are those that focus on the development, integration and management of new technologies and innovations to grow the business.

Here are this year's most sought-after IT skill sets:

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Daniel Greenspan

RE:Software testing demand?

Yes, demand for software testing skills will increase along with computer systems and application rollouts through 2013. You may a... Read More
Wednesday, 03 October 2012 15:44
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Top Five Skills to Secure a Job in Cloud Computing

Hot cloud computing skills

Cloud computing is often talked about as a technology that will make IT departments obsolete as companies seek to outsource computing needs. This analysis misses the complexity of what's actually happening in IT departments.

The actuality is that cloud technologies are running in conjunction with on-site systems, and many companies are choosing to operate and maintain their own servers - even if they have a few Cloud applications up and running. This adds a layer of complexity to effectively managing the IT needs of an organization. Rather than eliminating the role of in-house IT professionals, the cloud is merely changing the skill set and job functions of the IT department.

In my experience, here are the top 5 skills IT professionals will need to learn to work in cloud computing:

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Top 5 Fastest Growing IT Jobs in 2012 and Beyond

UPDATE: A new post has been published based on the latest job growth projections from the U.S. BLS' Handbook 2012-2013 Edition. VIEW THE LATEST IT CAREER GROWTH PROJECTIONS

In a tough job market, it pays to be strategic, and to look for positions in industries with the best opportunities for career growth and upward mobility. ITCareerFinder examined tech job growth rates from the leading unbiased employment sources, including the U.S. Bureau of Labor Statistics, to identify the fastest growing IT careers for 2012 and beyond.

Fastest Growing IT Jobs 2012

Here are the top five fastest growing IT career paths:

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Top IT Skills In Demand for 2012

A new survey from Computerworld indicates the most in-demand IT skills for 2012.

IT skills in demand 2012

Computerworld polled 353 IT executives about their technology and hiring plans for 2012 in its annual IT forecast survey. The results provide valuable insight into which IT skills and expertise are likely to be the most sought-after in 2012. Companies will make significant investments in their IT workforces to bolster business in the year ahead; nearly 29% of respondents plan to take on new IT staffers through Summer 2012 – a whopping 45% increase in IT hiring expectations over last year's poll. The survey also reveals that companies will seek to gain a competitive advantage through technological innovation, not just “keeping the lights on,” as they plan next year’s IT hiring.

Here are the top IT skills in demand for 2012:

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