Technical Support Specialist Salary Range

Is your technical support specialist salary on point for your location, experience, certifications and skill set? Here's a dynamic look at technical support and help desk wages, including salary comparisons derived from the leading, unbiased salary surveys and employment data sources. Use our custom job search and school finder tools to maximize your technical support specialist salary. Explore the technical support / help desk career path for a deep dive into this essential IT position.

Technical Support Training

Historic Technical Support Salaries

Average salary ranges for technical support specialists, help desk technicians and related occupations for the past 3 years:

 Job Title
Computer Repair Technician
Help Desk / Tech Support
Desktop Support Analyst
Systems Administrator
Technical Support Manager
2013 Salary
$31,250 - $46,000
$40,000 - $52,000
$48,250 - $70,750
$59,500 - $92,500
$72,750 - $103,750
2014 Salary
$32,250 - $47,500
$42,000 - $54,500
$49,750 - $73,000
$62,250 - $96,500
$76,500 - $109,000
2015 Salary
$33,750 - $49,750
$43,750 - $58,000
$52,000 - $77,000
$65,750 - $100,500
$80,500 - $114,750
2-Year Change
+ 8.1%
+10.6%
+ 8.4%
+ 9.4%
+ 10.6%

Add these percentages to the salaries above for the following skills:

  • Add 5% for SAP Basis Administration Skills
  • Add 5% for HDI (Help Desk Institute) Certifications
  • Add 5% for Windows Administration Skills
  • Add 9% for Cisco Network Administration
  • Add 9% for Linux and Unix Admin Skills
  • Add 10% for Virtualization Skills
pdf icon Sources: Robert Half Technology 2013, 2014 and 2015 Salary Guides

Technical Support Specialist Salaries by State

U.S. State / Location

Average Annual Wage

Average Hourly Wage

Alabama
$44,680
$21.48
Alaska
$51,250
$24.64
Arizona
$48,620
$23.37
Arkansas
$41,710
$20.05
California
$59,050
$28.39
Colorado
$57,140
$27.47
Connecticut
$62,570
$30.08
Delaware
$53,040
$25.50
District of Columbia
$64,080
$30.81
Florida
$44,470
$21.38
Georgia
$48,740
$23.43
Hawaii
$49,780
$23.93
Idaho
$40,270
$19.36
Illinois
$53,550
$25.74
Indiana
$42,740
$20.55
Iowa
$44,220
$21.26
Kansas
$44,000
$21.16
Kentucky
$43,360
$20.85
Louisiana
$47,060
$22.62
Maine
$45,860
$22.05
Maryland
$56,840
$27.33
Massachusetts
$60,880
$29.27
Michigan
$46,950
$22.57
Minnesota
$51,710
$24.86
Mississippi
$40,420
$19.43
Missouri
$46,380
$22.30
Montana
$40,190
$19.32
Nebraska
$49,030
$23.57
Nevada
$45,910
$22.07
New Hampshire
$52,360
$25.17
New Jersey
$55,210
$26.54
New Mexico
$48,840
$23.48
New York
$55,740
$26.80
North Carolina
$53,150
$25.55
North Dakota
$43,280
$20.81
Ohio
$46,190
$22.21
Oklahoma
$42,810
$20.58
Oregon
$51,460
$24.74
Pennsylvania
$48,460
$23.30
Puerto Rico
$29,850
$14.35
Rhode Island
$50,500
$24.28
South Carolina
$45,440
$21.85
South Dakota
$39,500
$18.99
Tennessee
$46,780
$22.49
Texas
$53,770
$25.85
Utah
$46,260
$22.24
Vermont
$48,230
$23.19
Virginia
$55,520
$26.69
Washington
$55,490
$26.68
West Virginia
$41,870
$20.13
Wisconsin
$48,880
$23.50
Wyoming
$46,520
$22.37
web icon Source: Bureau of Labor Statistics, U.S. Dept. of Labor

Top 10 Highest Paying Metro Areas for Technical Support Jobs

  1. San Jose-Sunnyvale-Santa Clara, CA: $73,500
  2. San Francisco-San Mateo-Redwood City, CA: $70,000
  3. San Francisco-Oakland-Fremont, CA: $67,500
  4. Durham-Chapel Hill, North Carolina: $66,000
  5. Hartford-West Hartford-East Hartford, CT: $65,500
  6. Bridgeport-Stamford-Norwalk, CT: $65,000
  7. Salinas, California: $63,000
  8. Boston-Cambridge-Quincy, MA-NH: $62,500
  9. Washington-Alexandria-Arlington, DC-VA-MD-WV: $61,000
  10. Boulder, Colorado: $60,500
web icon Source: Bureau of Labor Statistics, U.S. Department of Labor

Technical Support Specialist Salaries by Specialty & Experience

  • Help Desk Technician Tier 1 salary: $35,000
  • PC Repair Technician salary: $37,000
  • Help Desk Technician Tier 2 salary: $43,000
  • Help Desk Technician Tier 3 salary: $52,000
  • End-User Support Specialist salary: $53,000
  • Desktop Support Specialist salary: $54,000
  • Technical Support Specialist salary: $59,000
  • Application Support Specialist salary: $63,000
  • Lead Help Desk Technician salary: $67,000
  • Windows Systems Administrator salary: $71,000
  • Technical Support Manager salary: $76,000
  • Senior Systems Administrator salary: $83,000
  • Senior Linux Administrator salary: $89,000
  • Senior Windows Administrator salary: $89,000
web icon Source: Indeed.com

Tech Support Wages vs. Popular IT Job Roles

  • Technical Support / IT Help Desk: $58,420
  • Network Administration: $74,313
  • System Operations: $76,711
  • Web/Intranet/Extranet: $80,960
  • Systems Analysis: $84,734
  • Network Engineering: $87,093
  • Voice Engineering: $87,522
  • Systems Engineering: $91,026
  • Business Intelligence: $96,499
  • Enterprise Infrastructure Mgmt.: $98,075
  • Business App Development: $99,130
  • Project Management: $99,489
  • Information Security: $101,539
  • Cloud Computing: $101,957
pdf icon Source: 2015 IT Skills & Salary Survey by Global Knowledge and Windows IT Pro

Technical Support Training

New IT pros often begin their careers in technical support because of the low experience/education requirements, and the exposure to a wide range of IT domains, e.g., networking and security. Get started on your IT career path with technical support specialist training and certification programs like these, and work with an admissions advisor to build your ideal learning plan.

Admissions advisors can provide more info about programs and curriculum, admissions & start dates, career placement, tuition costs, personalized financial aid options & scholarships.
Got targeted learning goals? Many schools offer individual courses & certifications from accredited degrees.

School

Tech Support Training

Course Highlights & Certifications

AAS in Information Technology - Network Administration

  • Method: Online Degree
  • Degree Level: Associate
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Includes Certification Preparation for:
    • CompTIA A+, Network+ and Security+
    • Cisco Certified Network Associate (CCNA)
  • Prep for Entry-Level Jobs in Technical Support, Network Management and IT Security
  • Learn Cisco Routing and Switching via Hands-On Labs and Interactive Simulations
  • Microsoft Windows Administration Training
  • Plan, Design & Support Information Systems
  • Programming and Web Development Essentials

BS - Network Technology: Microsoft

  • Method: Online Degree
  • Degree Level: Bachelor
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Includes Certification Preparation for:
    • CompTIA A+ and Network+
    • Microsoft Certified Solutions Associate (MCSA): Windows Server 2012
  • Manage the Latest Microsoft Business Solutions
  • Advanced Network Design and Administration
  • Setup Secure Windows Servers and Desktops
  • Plan and Manage Complex Technology Projects
  • Explore Hot IT Topics in Cloud Computing, Enterprise Mobility & Data Security

MBA - Technology Management

  • Method: Online Degree
  • Degree Level: Master
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Prerequisite: Bachelor's Degree
  • Prepare to Lead Organizations in the Planning, Development, Operation & Management of IT
  • Applied Managerial Accounting, Economics, Finance, Marketing & Decision-Making
  • Use IT to Foster a Real Competitive Advantage
  • Network and Database Management Training
  • IT Project Management & Team Leadership

Find Technical Support Schools


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Job Outlook

The U.S. Dept. of Labor forecasts 17% growth - over 120,000 new jobs - in the computer support specialist job market from 2012 to 2022, faster than the 11% average growth rate for all occupations. Technical support specialist employment will continue to grow as organizations implement the latest software and hardware in an effort to save money and increase productivity. Proliferation of mobile technologies in business will present new challenges and job opportunities for technical support specialists, as companies look to hire technicians who can service their growing fleet of mobile devices.

Related Resources

Web-based Help Desk & Technical Support Specialist salary data refreshed quarterly.

Salary survey data updated annually.

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