Technical Support Specialist Salary Range

Is your technical support specialist salary average for your location, experience, certifications & skill set? Here's a dynamic look at technical support wages, including salary comparisons derived from the leading, unbiased salary surveys and employment data sources. Use our IT salary calculator, job search & education tools to maximize your technical support specialist salary. Explore the technical support / help desk career path for a deep dive into this IT job role.

Technical Support Training

Historical Technical Support Specialist Salaries

Starting salary ranges for technical support specialists, help desk technicians and related occupations:

 Job Title
Computer Repair Technician
Help Desk / Technical Support
Desktop Support Analyst
Systems Administrator
Technical Support Manager
2012 Salary
$30,000 - $44,250
$38,250 - $49,500
$47,250 - $69,250
$56,250 - $87,500
$70,000 - $99,750
2013 Salary
$31,250 - $46,000
$40,000 - $52,000
$48,250 - $70,750
$59,500 - $92,500
$72,750 - $103,750
2014 Salary
$32,250 - $47,500
$42,000 - $54,500
$49,750 - $73,000
$62,250 - $96,500
$76,500 - $109,000
2-Year Change
+ 7.4%
+ 10%
+ 5.4%
+ 10.4%
+ 9.3%

Add these percentages to the salaries above for the following skills:

  • Add 5% for Basic Systems Administration Skills
  • Add 5% for HDI (Help Desk Institute) Certifications
  • Add 5% for Windows Server 2000-2003-XP-Vista
  • Add 6% for Windows Server 2008-2008R2-2012
  • Add 7% for Windows 7 and Windows 8 Skills
  • Add 9% for Cisco Network Administration
  • Add 9% for Linux and Unix Admin Skills
  • Add 10% for Virtualization Skills
pdf icon Sources: Robert Half Technology 2012 - 2014 Salary Guides

Technical Support Specialist Salaries by State

U.S. State / Location

Average Annual Wage

Average Hourly Wage

Alabama
$44,680
$21.48
Alaska
$51,250
$24.64
Arizona
$48,620
$23.37
Arkansas
$41,710
$20.05
California
$59,050
$28.39
Colorado
$57,140
$27.47
Connecticut
$62,570
$30.08
Delaware
$53,040
$25.50
District of Columbia
$64,080
$30.81
Florida
$44,470
$21.38
Georgia
$48,740
$23.43
Hawaii
$49,780
$23.93
Idaho
$40,270
$19.36
Illinois
$53,550
$25.74
Indiana
$42,740
$20.55
Iowa
$44,220
$21.26
Kansas
$44,000
$21.16
Kentucky
$43,360
$20.85
Louisiana
$47,060
$22.62
Maine
$45,860
$22.05
Maryland
$56,840
$27.33
Massachusetts
$60,880
$29.27
Michigan
$46,950
$22.57
Minnesota
$51,710
$24.86
Mississippi
$40,420
$19.43
Missouri
$46,380
$22.30
Montana
$40,190
$19.32
Nebraska
$49,030
$23.57
Nevada
$45,910
$22.07
New Hampshire
$52,360
$25.17
New Jersey
$55,210
$26.54
New Mexico
$48,840
$23.48
New York
$55,740
$26.80
North Carolina
$53,150
$25.55
North Dakota
$43,280
$20.81
Ohio
$46,190
$22.21
Oklahoma
$42,810
$20.58
Oregon
$51,460
$24.74
Pennsylvania
$48,460
$23.30
Puerto Rico
$29,850
$14.35
Rhode Island
$50,500
$24.28
South Carolina
$45,440
$21.85
South Dakota
$39,500
$18.99
Tennessee
$46,780
$22.49
Texas
$53,770
$25.85
Utah
$46,260
$22.24
Vermont
$48,230
$23.19
Virginia
$55,520
$26.69
Washington
$55,490
$26.68
West Virginia
$41,870
$20.13
Wisconsin
$48,880
$23.50
Wyoming
$46,520
$22.37
web icon Source: Bureau of Labor Statistics, U.S. Dept. of Labor

Top 10 Highest Paying Metro Areas for Technical Support Jobs

  1. San Jose-Sunnyvale-Santa Clara, CA: $73,500
  2. San Francisco-San Mateo-Redwood City, CA: $70,000
  3. San Francisco-Oakland-Fremont, CA: $67,500
  4. Durham-Chapel Hill, North Carolina: $66,000
  5. Hartford-West Hartford-East Hartford, CT: $65,500
  6. Bridgeport-Stamford-Norwalk, CT: $65,000
  7. Salinas, California: $63,000
  8. Boston-Cambridge-Quincy, MA-NH: $62,500
  9. Washington-Alexandria-Arlington, DC-VA-MD-WV: $61,000
  10. Boulder, Colorado: $60,500
web icon Source: Bureau of Labor Statistics, U.S. Department of Labor

Technical Support Specialist Salaries by Specialty & Experience

  • Help Desk Technician Tier 1 salary: $35,000
  • PC Repair Technician salary: $37,000
  • Help Desk Technician Tier 2 salary: $43,000
  • Help Desk Technician Tier 3 salary: $52,000
  • End-User Support Specialist salary: $53,000
  • Desktop Support Specialist salary: $54,000
  • Technical Support Specialist salary: $59,000
  • Application Support Specialist salary: $63,000
  • Lead Help Desk Technician salary: $67,000
  • Windows Systems Administrator salary: $71,000
  • Technical Support Manager salary: $76,000
  • Senior Systems Administrator salary: $83,000
  • Senior Linux Administrator salary: $89,000
  • Senior Windows Administrator salary: $89,000
web icon Source: Indeed.com

Tech Support Wages vs. Popular IT Job Roles

  • End-User Helpdesk & Technical Support: $52,649
  • Networking (LAN, WAN, Wireless, etc.): $75,666
  • Operations and Facilities: $76,512
  • Communications & Telecommunications: $80,326
  • Web Development: $81,405
  • Other IT Functions: $83,046
  • Servers and Storage: $83,284
  • Systems Analysis: $85,234
  • Data Center: $90,261
  • Applications/Programming: $90,643
  • Databases: $92,338
  • Business Processes (inc. ITIL & Compliance): $97,278
  • Information Security: $98,030
pdf icon Source: 2012 IT Salary and Skills Report by Global Knowledge & TechRepublic

Technical Support Training

New IT pros often begin their careers in technical support because of the low experience/education requirements, and the exposure to a wide range of IT domains, e.g., networking and security. Get started on your IT career path with technical support specialist training and certification programs like these, and work with an admissions advisor to build your ideal learning plan.

Admissions advisors can provide more information about programs and curriculum, admissions & start dates, career placement, tuition costs, personalized financial aid options & scholarships.
Got targeted learning goals? Many schools offer individual courses & certifications from accredited degrees.

Computer School

Technical Support Training

Course Highlights & Certifications

A.S. Network Systems Administration

  • Method: Online or On-Campus
  • Degree Level: Associate
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Provides the Skills and Experience to Pursue Entry-Level Network Administration Positions
  • Networking Fundamentals inc. LAN, WAN, OSI, TCP/IP, Internet Protocols & Troubleshooting
  • Cisco Network Administration Training based on Cisco Networking Academy Curriculum
  • Learn how to Design, Configure, Optimize & Maintain Cisco Routers and Switches
  • Windows 7, Unix and Linux OS Administration
  • Install and Configure Voice & VoIP Systems
  • Study Advanced IP Addressing Techniques
  • Network Telephony and Call Center Training
  • Traffic Management with Access Control Lists
  • Network Security and Cyber Crime Forensics
  • Effective Oral & Written Communication Skills

Internetwork Engineering Course

  • Method: Online or On-Campus
  • Degree Level: IT Certifications
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Includes Certification Prep & Exams for:
    • CompTIA A+, Network+ & Security+
    • Cisco CCENT and CCNA Certs
    • MCSA Windows Server 2008
    • MCITP Server Administrator
    • MCITP Enterprise Administrator
  • Skills & Credentials to Pursue Jobs in Network Engineering, Administration and IT Support
  • Deploy, Configure and Troubleshoot Microsoft Windows Servers and Windows Desktop PCs
  • Design and Manage Cisco Networks running the Latest Enterprise Security Protocols
  • Study Online or On-Campus in New Jersey
University of Phoenix logo

A.A. Information Technology Support

  • Method: Online or On-Campus
  • Degree Level: Associate
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Includes Certification Preparation for:
    • Microsoft Office Specialist Certificates
  • Study PC Hardware Architecture, Components, Networking, Configuration, Upgrades & Repair
  • Learn Desktop Maintenance & Troubleshooting using Real-World Scenarios and Diagnostics
  • Software Configuration, File Management, Optimization, Maintenance, Recovery & Security
  • Learn how to Use and Support MS Office Apps inc. Word, Excel, PowerPoint, Access & Outlook
  • Explore the IT Essentials of Networking, Project Management, Business Systems, Databases, Security, Programming & Operating Systems

PC Repair Technician Certificate

  • Method: Online Training
  • Degree Level: Certificate
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Includes Certification Preparation for:
    • CompTIA A+ Certification
    • CompTIA Network+ Certification
  • Advanced Courses in Desktop PC Repair & Computer Hardware Troubleshooting
  • Windows & Apple Mac OS Administration
  • Network Protocols and Internetworking
  • Affordable Tuition & Flexible Payment Plans
  • Effective Oral & Written Communication Skills plus Superior Customer Service Training
  • MS Office Administrator + End-User Training in Word, Excel, PowerPoint, Outlook & Access
  • Online IT Courses Beginning Year Round

MBA - Technology Management

  • Method: Online Degree
  • Degree Level: Master
  • Accredited School: Yes
  • Financial Aid Available: Yes
  • Prerequisite: Bachelor's Degree
  • Provides the Skills to Pursue a Career as an IT Manager, Client Technology Manager or CIO
  • Prepare to Lead Organizations in the Planning, Development, Operation & Management of IT
  • Applied Managerial Accounting, Economics, Finance, Marketing & Decision-Making Courses
  • Led by Real-World IT Management Practitioners
  • Use IT to Foster a Real Competitive Advantage
  • Learn to Manage Relational Database Systems
  • Networking & Telecommunication Management
  • IT Innovation's Impact on Strategy & Operations
  • IT Management and Team Leadership Training
  • IT Management Capstone featuring Research, Analysis & Study of Real Business / IT Issues

Find Technical Support Schools






best database administration schools

Job Outlook

The U.S. Dept. of Labor forecasts 17% growth - over 120,000 new jobs - in the computer support specialist job market from 2012 to 2022, faster than the 11% average growth rate for all occupations. Technical support specialist employment will continue to grow as organizations implement the latest software and hardware in an effort to save money and increase productivity. Proliferation of mobile technologies in business will present new challenges and job opportunities for technical support specialists, as companies look to hire technicians who can service their growing fleet of mobile devices.

Matching Resources

Subject Matter Expert Contributor

IT Subject Matter ExpertDaniel Greenspan is an IT education specialist, web designer and entrepreneur living in New York City. Working closely with IT professionals, world-class trainers and technology executives since 2005 has given him a unique perspective into the IT job market and the skills and credentials IT professionals need to succeed.

Web-based technical support specialist salary figures refreshed quarterly.
Salary survey data updated annually upon release date.

Category: By Career Path

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