IT Service Management

Term Main definition
IT Service Management
IT Service Management (ITSM) is a popular framework for managing IT services, which is philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following sentence represents a characteristic statement from the ITSM philosophy: "Providers of IT services can no longer afford to focus on technology and their internal organization; they now must consider the quality of the services they provide and focus on the relationship with customers."

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